Competitive packages and flexible working: Jobs open up in Singapore’s hospitality industry as tourism rebounds

Space to innovate and improve

Covid-19 has been an opportunity for many industries, including hospitality, to hit the reset button. Ms. Margaret Heng, executive director of the Singapore Hotel Association, noted that hotels here have took advantage of the downtime during the pandemic to refurbish and innovate their services – whether through digital transformation, employee development or job redesign – to meet the needs of a new generation of travellers.

“A challenge facing luxury hotels in Singapore is the lack of local talent, especially at the general manager level,” noted Mr. Gino Tan, Country General Manager, The Fullerton Hotels and Resorts. “Therefore, it is important to form a pool of local talent.”

To help develop these talents, Workforce Singapore (WSG) Career Retraining Programs (PCC) are excellent gateways for those exploring employment opportunities in the hospitality industry. CCPs offer structured on-the-job training plans that help job seekers retrain to take on new professional roles.

The post-pandemic world presents many exciting changes for the hospitality industry, as operators step up recruitment efforts while implementing new workplace initiatives to attract and retain key talent.

Fullerton Hotels and Resorts, for example, rehired former employees, revamped its referral incentive program, and conducted a benefits review against industry standards to offer competitive packages. . In addition, top performing talent is retained and promoted to leadership positions through The Fullerton Hotels and Resorts career development programs. The hotel group also participates in awareness programs in Institutes of Higher Education (IHL) to recruit and train people with disabilities.

Mid-career individuals interested in joining the hospitality industry without relevant experience can apply for WSGs CCP for hospitality professionals. The three-month program will provide employers with salary support while individuals undergo on-the-job training.

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